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Help & Support

We're here to help you get the most out of Localmee.

Contact Us

Have a question, bug report, or feature request? Fill out the form and we'll get back to you within 24 hours.

Email Directly

Prefer email? Send us a message any time.

contact@localmee.com

Subscription Help

Manage, cancel, or restore your subscription: Settings > Apple ID > Subscriptions. Or tap "Restore Purchases" in the app.

Frequently Asked Questions

How does Localmee work without internet?

Localmee downloads AI models to your device once. After that, all AI processing runs locally on your iPhone or iPad's GPU. No internet connection is needed for conversations.

How much storage do models use?

Models range from ~0.5 GB to ~2.5 GB depending on the model. You can download multiple models and switch between them. Models persist across app updates.

Which devices are supported?

iPhone and iPad running iOS 18.0 or later. The app automatically recommends models optimized for your device's memory and processing power.

Is my data really private?

Yes. We collect zero personal data. Your conversations are stored only on your device. No analytics, no tracking, no ads. See our Privacy Policy.

What can I do with the free version?

Unlimited conversations with select AI models. Pro unlocks all models, document analysis, Vision AI, OCR, premium voice, and advanced reasoning.

Can I chat with my documents?

Yes! Upload PDFs, EPUB books, DOCX files, and more. Ask questions, get summaries, and extract key insights. All processing happens locally on your device.

How do I cancel my subscription?

Go to Settings > Apple ID > Subscriptions > Localmee and tap "Cancel." Pro access continues until the end of the billing period.

Pro isn't showing after purchase?

Open the subscription screen and tap "Restore Purchases." If the issue persists, email contact@localmee.com.

Model download stuck?

Check your internet connection and free storage space. Try deleting the model and re-downloading from Settings > Models. Restarting the app can also help.

Does Localmee support Mac?

Currently iPhone and iPad only. Mac support is on the roadmap.

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